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PRESS RELEASE: OPD5 updates customer service policy in response to COVID-19 pandemic

Posted: March 19, 2020 at 12:11 pm

March 19, 2020, OVERTON, Nevada – Out of concern for the health, safety and financial well-being of the communities it serves, OPD5 will be implementing several changes to help prevent the spread of COVID-19 and best serve customers.

Effective March 20, 2020, in accordance with the guidelines put forth by Nevada Gov. Steve Sisolak, OPD5 has chosen to close public access to its offices and facilities for the next 30 days. Customers who have essential business needs that cannot be conducted electronically, such as some new customers signing up for service, can schedule an appointment, if needed, to meet with a customer service representative.

OPD5 staff will still be available during regular business hours of 8 a.m. to 5 p.m. via phone and e-mail to answer customer inquiries. The OPD5 crew will also continue to operate, maintain and conduct any system repairs if a power interruption or problem were to occur during this time.

To better assist its customers, OPD5 will suspend all service disconnections and penalties for late and missed payments for those who are directly affected by COVID-19. OPD5 is well aware that a number of customers are currently facing health and financial hardships. Customers who are under self-quarantine orders, have contracted COVID-19, or have been furloughed from work can call and make the necessary arrangements with an OPD5 customer service representative.

These changes also apply to OPD5’s local business partners. Businesses that have been directly affected by COVID-19 can call OPD5 customer service to discuss payment arrangements.

OPD5 offers a variety of contactless payment options. Payments can be made online or through the mobile app available for download through the Apple Store and Google Play store. Customers can also make payments by phone using the Interactive Voice Response (IVR) system or by speaking with a customer service representative. Additionally, customers can set up autopay from a debit or credit card or checking or savings account.

This policy will remain in effect until April 30, 2020 and will be re-evaluated before April 30 by OPD5’s Board of Trustees to determine if an extension is needed.

For more information, visit www.OPD5.com, e-mail us at customerservice@opd5.com or call 702.397.2512 to reach our Overton office or 702.346.5710 for our Mesquite office.