OVERTON, Nevada (Sept. 4, 2020) – After implementing several customer service policy changes in March due to COVID-19 closures, OPD5 announced that it will resume its previous policy of disconnecting customers who haven’t paid their power bills starting on Monday, Oct. 5.
In March, OPD5 temporarily closed public access to its offices and facilities. Out of concern for the health, safety, and financial well-being of the communities it serves, it implemented several changes to help prevent the spread of COVID-19 and best serve its customers. OPD5 also suspended all service disconnections for non-payment to those who were directly affected by COVID-19. Customers who were under self-quarantine orders had contracted COVID-19 or had been furloughed from work were given the option to make the necessary payment arrangements with an OPD5 customer service representative. These changes also applied to OPD5’s local business customers.
“We understand these are unprecedented times and some people are facing financial challenges. Our customers are important to us, we value them and encourage them to call our customer service representatives if they need help,” said Mendis Cooper, general manager of OPD5. “We’re here for our customers and we want to continue to serve them as best as possible.”
OPD5 reopened its offices in Overton and Mesquite to the public on June 8 while implementing a wide range of health and safety enhancements. Both offices remain open from 8 a.m. to 2 p.m. Monday through Friday, with staff also available by phone through 5 p.m. each business day. Starting Oct. 5, new office hours will be 8 a.m. to 4:30 p.m. Monday through Friday.
OPD5 offers a variety of contactless payment options. Payments can be made online or through its mobile app available for download through the Apple Store and Google Play store. Customers can also make payments by phone using its Interactive Voice Response (IVR) system or by speaking with a customer service representative. Finally, customers can set up autopay from their debit or credit card or checking or savings account.
For more information, visit www.OPD5.com, e-mail firstname.lastname@example.org, or call 702.397.2512 to reach the Overton office or 702.346.5710 for the Mesquite office.