New Lobby Hours
Overton, NV, June 18, 2020 – OPD5 reopened its offices in Overton and Mesquite to the public and implemented a wide range of health and safety enhancements to protect our customers and employees. Both offices are open to the public with revised hours from 8 a.m. to 2 p.m. each weekday.
OPD5 will continue following all public health recommendations from the Centers for Disease Control and Prevention (CDC), the Southern Nevada Health District, and others. We are also complying with all COVID-19 guidelines issued by Nevada Gov. Steve Sisolak. As we reopen our offices to visitors, OPD5 health and safety enhancements include:
- For added protection, we have installed plexiglass barriers and are in the process of installing protective glass barriers in areas where customer service staff members interact with customers.
- Customers and employees are strongly encouraged, but not required, to wear a mask when visiting OPD5 offices and facilities.
- We have implemented enhanced cleaning procedures and will consistently maintain these enhanced procedures at all facilities.
- Customers and staff members are urged to continue frequent handwashing and maintaining a safe distance of at least 6 feet from other people when visiting OPD5 facilities.
- Customers who have essential business needs that must be conducted in person, such as new customers signing up for service or customers who are transferring service, should schedule an appointment to meet with a customer service representative.
OPD5 staff will continue to be available during our regular business hours from 8 a.m. to 5 p.m. via phone and e-mail to answer customer inquiries. We will also continue to operate, maintain, and conduct any needed system repairs if a power interruption or service problem were to occur. OPD5 also continues to offer a variety of contactless payment options. Payments can always be made online or through our mobile app, available for download through the Apple Store and Google Play store. Customers can also make payments by phone using the Interactive Voice Response (IVR) system or by speaking with a customer service representative. Additionally, customers can set up autopay from a debit or credit card or checking or savings account.